Returns & Exchange

Seven days from delivery to raise a return or exchange. Message us on WhatsApp with your order details and a photo.

Unworn, unwashed pieces with tags still attached and the original packaging.

Anything that arrived damaged, or that is not what you ordered. That is on us, and we cover the return courier.

Stitched blouses and altered pieces, because they were cut to your measurements.

Bridal orders, which are confirmed only after a fitting appointment or a video call where you have seen the piece properly. We would rather spend an hour getting it right than take it back.

Anything on final clearance, which is marked clearly on the product page.

Once the piece reaches us and passes a quick check, the refund goes back the way you paid within five to seven working days. Exchanges ship as soon as the return is scanned.

Screens differ. A maroon on your phone may read slightly warmer in daylight. If the colour is genuinely not what the photo showed, that counts as our error and we will take it back. If it is a small screen difference, ask for a video call before ordering. That is exactly what the live video shopping is for.